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Special Order Shipping

Special Order items are products that are purchased through the Tandy website that ship directly from the supplier to your door.

Special Order items are subject to different shipping procedures and policies. Please reference the list below for more information.

TandyPro® Cowboy Outlaw

  • The Cowboy Outlaw will ship separately from other items in your order.
  • It may take up to 7 days to receive your Shipping Confirmation. 
  • Tracking information for Special Order items will be different from additional items in the order
  • Additional shipping charges apply for this item.
  • Shipping on returned Special Order items is non-refundable.
  • Shipping times will vary by destination.
  • Return policy for Cowboy Outlaw is 14 days. Please read the return policy purchasing.

TandyPro® by Leather Machine Company

  • Special Order items will ship separately from other items in your order.
  • May take up to 7 days to receive your Shipping Confirmation. You will receive Shipping Confirmation for other items in your order in a separate email.
  • Tracking information for Special Order items will be different from additional items in the order
  • On the day of shipment, customers will receive an email with their shipment details including the carrier information, carrier phone number, and tracking number.
  • Customers will be contacted by carrier to schedule delivery.
  • Additional shipping charges will vary from item to item.
  • Carrier will only deliver to ground floor of customer’s address.
  • Carrier will not assist in unpacking the pallet or place the goods inside any home/facility.
  • Do not sign for the delivery until you have fully unwrapped and inspected your order. If you cannot inspect at the time of delivery you must mark "Not Inspected" on the delivery form. Failure to do this may result in damage claims not being accepted.
  • The item may arrive on on multiple pallets and may require a second person to assist with carrying items up any stairs.
  • Shipping on returned Special Order items is non-refundable
  • Shipping times will vary by destination.
  • Special Order items cannot be cancelled.
  • Special Order items from LMC are not eligible for returns or exchanges, please read the return policy before purchasing.